Shipping Policy

At NeoSoldering, we strive to provide reliable and efficient shipping services to ensure your products arrive promptly and in excellent condition. Please review our shipping policies below.

Order Confirmation and Dispatch

Order Confirmation: You will receive an email confirmation once your order is successfully placed.

Dispatch Confirmation: All orders are processed and dispatched within 2 business days from the date of purchase. Once dispatched, you will receive an email confirming that your order is complete and on its way.

Estimated Delivery Time

For standard shipping services, the estimated delivery time is typically 5 to 8 business days from the date of dispatch. Delivery times may vary depending on the destination and shipping carrier.

Tracking Information

For orders placed with the standard service, tracking will only show when a delivery attempt is made or the order is delivered.

Delayed Orders

While we aim to deliver within the estimated timeframe, delays can occur. We are unable to investigate delayed orders until 10 working days from the last estimated delivery date.

If your item is taking longer than expected:

Check with your local post office or mail depot in case of a missed delivery.
Contact us at hello@neosoldering.com for further assistance.

Other Shipping Information

Contact Information: Please provide a valid email address and contact phone number when creating your account to facilitate communication in case of any issues.
Order Comments: Use the order comments section at checkout to pass any specific instructions or notes.
Shipping Method Changes: We reserve the right to send items out untracked, tracked, or by Special Delivery, depending on the total value of your order, regardless of the chosen shipping method when using free shipping or discount codes.

If Your Order Doesn’t Arrive

Verify the delivery address provided in your dispatch notification email or by logging into your account.
Contact your local post office or mail depot for potential missed delivery attempts.
If unresolved, reach out to us at hello@neosoldering.com for support.

Returns

Our return policy complies with the Consumer Protection (Distance Selling) Regulations 2000. You may return your goods for any reason within 30 days of receipt for a full refund of the purchase price. For more details, please refer to our Returns Policy.